Ron
Muns, founder and CEO of Help Desk Institute, is an international
leader in help desks/customer support industry and is frequently
quoted on key issues and concerns for the support industry. He is
credited with having a significant global impact on the
professionalism of the help desk/customer services industry.
Ron has published some of the most highly rated
support industry surveys and workbooks, notably The Help Desk
Handbook. He has more than 25 years of experience in the help
desk/support industry, first as a leading “Big Six” consultant in
the help desk profession, as the founder of the Help Desk Institute
(HDI), as a software engineer, as the creator of several successful
commercial software products, and as an IT strategist.
Ron is a Certified Public Accountant, Certified
Information Systems Auditor, and holds a Certificate in Data
Processing. He has a Bachelors Degree in Business Statistics from
the University of Texas at Austin.
Ron was the founder of Bendata, Inc., a software
company providing solutions to the help desk/customer services
marketplace. Presently, Ron focuses his energies on meeting the
needs of the members of the Help Desk Institute.
