Welcome

Ottawa Local Chapter Mission Statement

"Actively promoting member collaboration, networking opportunities and educational programs leading to a better informed IT Support industry for the various levels of government and the private sector in Ottawa."

“Hello, I forgot my password … again”
Corey Coblentz from SOFTEL Communications
at 8:00 to 10:00 am

Users require access to company systems around the clock, and with escalating security requirements, the requirements on IT departments are increasing. Given the incidence of multi-pronged attacks against corporate and customer portal systems, there is a need for self service solutions to address questions of securing access, and provide authenticated users with the ability to restore their access. Forgotten user names and pass words consume a significant amount of time for help desks and service desks today. As service organizations are being pressured to “do more with less” we have to look to technology to reduce the instances of this less productive task.