“Advanced Recruitment Methods ensuring the ‘Right
Fit’ in the Help Desk hiring process”
presented by Don Stewart, Senior
Partner
inRound Innovations
Inc.
Summary
Recruiting and staffing costs are one of the largest
expenses regularly charged to the budget of any Help Desk. When you
count salaries, benefits, bonuses, training and other personnel costs,
companies invest a great deal of resources into their employees. Why,
then, are companies still relying on antiquated recruitment methods
when there are many proven ways now available to increase your hiring
success rate?
If you are involved, in any way, in the Help Desk
hiring process, this presentation will be both enlightening and
beneficial to increasing your knowledge of advanced Help Desk
recruitment methodologies.
This presentation will provide an overview of the costs
associated with poor hiring practices and how today’s help desk hiring
manager can increase hiring success, thus reducing turnover and all of
the associated costs. We will look at the vast array of web based
recruitment methods available today, analyzing the pros and cons of
each. New advances in skills based testing, psychological evaluations
and workplace cultural fit evaluations will also be discussed to
demonstrate to the hiring manager just what tools are available to them
to ensure that the “Right Fit” is established when making the next job
offer.
Biography
Don Stewart
Mr. Stewart, a senior partner with inRound Innovations,
hails from the IT Professional Services and Staffing industry here in
Canada's capital. His expertise lies in the formation of strategic
partnerships with organizations looking for dynamic HR solutions,
particularly in the spectrum of the Help Desk and Contact Centre. Don
is considered a pioneer of Staffing Partnerships, building his largest
Contact Centre account in excess of $45 million annual revenue, with
over 2000 technical support agents placed. Don has been a guest speaker
for a variety of Help Desk and Contact Centre events. As well, he sits
on the executive committee of HDI (Ottawa Chapter). Don also holds an
Associate Certificate in Project Management from George Washington
University.
Day/Time
May 26th, 2004 1:00 pm -
2:00 pm
Location
Centurion Centre, Chariot Room
170 Colonnade Road, S.
Ottawa, ON
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