HDI Survey Interactive Session
and
Help Desk Tour
Presenter
Ottawa HDI Team and
Help Desk Tour
with
Maggie Williams
Summary
Find out what the industry is doing and how you
are doing.
Explore four major areas of the 2005 HDI Survey and
what they mean to you. The areas are:
-
Tools and Technologies
-
Service Level/Operational Level Agreements
-
Service Requests and Incidents
-
Personnel, Staff, and Training
HDI’s annual Practices and Salary Surveys were
conducted from July through November of this year. The majority of
participants in the survey were HDI members (76%), and 36% indicated
that they were active in an HDI chapter. 790 companies completed
both of the surveys. HDI has compared many of the responses with the
2003 and 2004 surveys plus they have added additional analysis based
on specific industry type for some of the more interesting
differences we found.
Day/Time
Wednesday, April 19, 2006
Meeting Time: TBD
Location
TBD
Fees
Members - Free for a hot buffet breakfast & meeting
Non-Members - $15 per person for a hot breakfast & meeting
RSVP
To confirm your attendance e-mail at
hdi@magma.ca or call us at
(613) 860-3330. We ask you to RSVP at least 24 hours before the
meeting.
