A Proactive IT Help Desk
Presenter
Edward Pham, President of RealIT Management Inc.
Summary
Industry analysts have been talking about the evolution
of IT infrastructure management for quite some time. This evolution
takes an IT organization from reactive to proactive then to preventive
operations with the primary objective to become more successfully
aligned with the business operations.
Many vendors have come up with various software
solutions to help companies realize this evolution. However, rolling
out these solutions alone does not often result in great advancement
along this evolutionary track. IT organizations must have a more
proactive help desk in order to be more successful in their quest to
become a successful partner with their business counterparts.
This presentation discusses a number of key success
factors that allow IT Help Desk personnel be more proactive.
Biography
Edward is the President of RealIT Management Inc., a
very successful IT Service Management organization. Edward has more
than ten years of experience in providing IT management solutions to a
wide range of organizations from a broad spectrum of private and public
sectors. He holds a Bachelor of Electrical Engineering from Memorial
University and a Master’s Degree of Electrical Engineering from
Carleton University. Prior to having his own consulting firm, he worked
for Hewlett-Packard, CGI, and Bell Northern Research.
Day/Time
Wednesday, January 21, 2004 8:30 am-10:00 am
Location
Hewlett-Packard Building
100 Herzberg Rd. (Kanata)
Fees
Primary members attend free, additional members are $20
each.
Non-members $30.
RSVP
To confirm your attendance e-mail at
hdi@magma.ca or call us at
(613) 860-3330. We ask you to RSVP at least 24 hours before the
meeting.
