Justification for Soft Skills
Training Cost of non-conformance measurement
Presenter
Workshop lead by Bob Barr from Hewlett Packard
Summary
This will be an interactive workshop where we
collectively as teams will brain storm ideas to evaluate and address
such questions, but not limited, to those listed below.
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Just how do we measure the cost of non-conformance
for not meeting the soft skills requirements at the Help Desk?
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How do we measure the ROI on training our Help Desk
staff, specifically Soft Skills Training?How do we determine what the
right standard and level of requirement for soft skill training for
the help desk agents
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Do we have to make the Service Level Requirements (SLR)
and build them into the Service Level Agreements (SLA’s)?
Day/Time
Wednesday, January 15th, 2003 10:00 am-12:00 pm
Location
Embassy West Hotel
1400 Carling Avenue, Ottawa
Fees
Members attend free, non-members $20.
RSVP
To confirm your attendance e-mail at
hdi@magma.ca or call us at
(613) 860-3330. We ask you to RSVP at least 24 hours before the
meeting.
