IT Service Management and how ITIL
is transforming the way we work.
Presenter
Yves St-Arnaud, President / CEO StAY Technologies Inc.
Summary
Presentation will focus on the ITIL Framework;
specifically how the framework is changing the way we need to provide
IT Operations services and how it is transforming organizations. ITIL
as now become the defacto standard for IT Service Management, it is
used by a large amount of private and public organizations.
Implementing processes is not just about developing an efficient
process but most importantly how to integrate this new way of working
within the culture of an organization. This presentation will provide
some important points to consider when you will be faced with either
implementing or using a new process in your organization. It is geared
for all level of staff within an organization from service desk agents
to managers.
Biography
Yves has been in the IT industry for 19 years mainly
working in the field of IT Service Management (ITSM). He has held
various technical and management positions within the Canadian Federal
Government and is currently the President/CEO of STAY Technologies Inc,
an Ottawa-based IT Service Management Consulting and IT Infrastructure
Library (ITIL) Accredited training company.
Mr. St-Arnaud holds an Informatics diploma from the
Outaouais CEGEP and is a graduate of the Université du Québec in Hull
in Business Administration. He holds a Project Management Professional
(PMP) accreditation from the PMI Institute and holds various ITIL
Certifications.
Mr. St-Arnaud’s experience presenting to various
Federal Government organizations on ITSM is extensive. He is a frequent
speaker at DPI, CIPS, GTEC and other National Conferences. Yves has
provided more than 100 presentations to various Canadian and American
organizations on the ITIL Framework and ITSM.
His company, StAY Technologies, is exclusively
specialized in transforming IT organization and the implementation of
ITIL based ITSM processes and is fast becoming the ITIL Training
provider of choice in Canada. Furthermore, StAY is also involved in
various ITSMF publications.
Yves’s dynamic style will provide an engaging insight
into the ITIL Framework from both
Day/Time
April 15, 2003 10:00 am - 12:00 pm
Location
Embassy West Hotel
1400 Carling Avenue, Ottawa
Fees
Members attend free, non-members $20.
RSVP
To confirm your attendance e-mail at
hdi@magma.ca or call us at
(613) 860-3330. We ask you to RSVP at least 24 hours before the
meeting.
