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_________________________________________________________________________________ November 21, 2007 Lt(N) Paul La Hay on Security and Intrusion Location: Gilberte Paquette Garden (6th floor of the Élisabeth Bruyère Health Centre) 43 Bruyère St, Ottawa. parking on street in front and behind the hospital or in the lot for a fee Registration: 8:00 to 8:30 am
Guest Speaker:
Lt(N) Paul La Hay _____________________________________________________________ December 12, 2007 Tour of House of Commons Service Desk area Prepare yourself for a real treat! HDI-Ottawa and “House of Commons Service Desk Group” are organizing a tour of the well renowned HOC Service Desk facilities. This is a unique opportunity to see a well organized Service desk organization. Location: 181 Queen Street, Ottawa Lobby 8:30 am badge and registration
at HOC. Guest Speaker: TBD January 16, 2008 David Gray, Services Canada, on Engineering the Process Culture Location: Gilberte Paquette Garden (6th floor of the Élisabeth Bruyère Health Centre) 43 Bruyère St, Ottawa. parking on street in front and behind the hospital or in the lot for a fee Registration: 8:00 to 8:30 am
Guest Speaker: David Gray Location: Gilberte Paquette Process Integration Between Service Desk and the Security Team with Arnaud Boutoille and John Hersey Patrick Gillin Board Room, 43 Bruyère St, Ottawa. parking on street in front and behind the hospital or in the lot for a fee Registration: 8:00 to 8:30 am
Guest Speaker: TBD March 19, 2008 Let's Talk Metrics Part 1 with Bob Barr.
This is a two-part metrics presentation.
In March Bob will conduct an interactive session to discuss the
basics of metrics, what needs to be measured from an operational
perspective, and how to use metrics to move the service desk to the next
level. What makes sense to
measure for my desk? How do
I move toward standardization? Where
does this thing called a balanced score card fit? Location: Patrick Gillin Board Room (3th floor of the Élisabeth Bruyère Health Centre) 43 Bruyère St, Ottawa. parking on street in front and behind the hospital or in the lot for a fee Registration: 8:00 to 8:30 am
Guest Speaker: Bob Barr April 16, 2008 Let's Talk Metrics Part 2 with Rob. This is part 2 of 2 metrics presentation. In March Bob conducted an interactive session to discuss the basics of metrics, what needs to be measured from an operational perspective, and how to use metrics to move the service desk to the next level.
In April Rob, from Accenture, will provide a
metrics discussion from a management point of view.
Location: Patrick Gillin Board Room (3th floor of the Élisabeth Bruyère Health Centre) 43 Bruyère St, Ottawa. parking on street in front and behind the hospital or in the lot for a fee Registration: 8:00 to 8:30 am
Guest Speaker: Rob May 15, 2008 All day conference Location: Theme: Invest the Future Guest Speakers: TBD RSVP We encourage you to participate in all of our events. To ensure a suitable room and appropriate refreshments are made available, we ask you to RSVP at least 24 hours before the meeting. To RSVP, fill out on-line Registration form, call us at (613) 860-3330, or e-mail at hdi@magma.ca | |||||||||||||||||
