Newsletter                                      January 2008

 David has a wealth of information to share with us.  This process information and information mapping applies to many areas, not just the service desk area.  Come and listen to a pro on how to handle people undergoing change!  Interactive how-to/Q&A session.

David Gray, Services Canada, on Engineering the Process Culture

The discipline of "Process Modeling" invokes various emotions from business, IT and service desk staff but not for the same reasons.  Beginning to 'capture' a process on paper is critical if an organization wishes to understand their process (the 'devil' IS in the details) in order to determine where process re-engineering improvements can be made for process effectiveness and efficiencies. 

A number of graphical notations have been available throughout the past 25 years, such as those found in Integrated Definition Methods (IDEF3), Unified Modeling Language (UML) Activity Diagrams, and Event-Driven Process Chains (EPC) that allow Organizations to capture their processes. 

 The "Requirements for Quality Business Processes Modeling: Notation + Standards + Methodology + Tools" presentation will introduce the latest graphical notation, Business Process Modeling Notation (BPMN) that has been designed to bridge the gap between Business and Information Technology.  And discuss the additional elements required to ensure process design quality.

Wednesday January 16^th Event – David Gray

“Engineering the Process Culture”

David M. Gray, CD, IT Service Management (ITSM) Process Authority

Service Canada, Innovation, Information & Technology Branch (IITB)

David M. Gray is the ITSM Process Authority at Service Canada (SC) Innovation, Information and Technology Branch (IITB).  In this capacity, David leads the process modeling team responsible for the development and application of all ITSM processes in support of IITB’s IT Services.  Mr Gray has a varied career in IT dating back 34 years.  His background in military electronics, as a Radar Technician and subsequent Programmer Analyst, and government IT systems support and management has ideally positioned him for his current role in IT Service Management (ITSM).  Mr. Gray is a certified IT Infrastructure Library (ITIL) IT Service Manager and also holds an ITIL practitioner certificate in Change and Configuration Management.  David has been directly involved in ITSM since 2001, first with Service Canada, a 2 year assignment with PWGSC’s IT Service Branch (IITB), and now back with his parent organization leading the ITSM process development activities within IITB at Service Canada.

 We look forward to seeing you at our meeting on January 16, 2008.

 The meeting will be held at the Élisabeth Bruyère Health Centre on Bruyère Street downtown Ottawa.

There is parking on the street (1 & 2 hour meters) or in the Élisabeth Bruyère Health Centre parking lot.

Theme:

“Engineering the Process Culture” 

Date:

January 16^th, 2008

Registration:

8:00 to 8:30 am

Breakfast:

8:00 to 8:30 am

Meeting Time:

8:30 to 10:00 am

Place:

Gilberte Paquette Garden - 6th floor

Élisabeth Bruyère Health Centre

43 Bruyère St, Ottawa

Parking on street in front & behind the hospital or in the parking lot behind the hospital.

Cost:   Members:

Free

Non-members:

$10 per person for a hot breakfast & meeting

Scheduled Meetings

Circle the following dates on your calendar.  We meet on every 3rd

Wednesday morning of the month (except December).  The dates are:

November 21 -

Lt(N) Paul La Hay on Security and Intrusion

December 12  -

Tour of House of Commons Service Desk area 181 Queen Street, Ottawa lobby

January  16  -

David Gray, Services Canada, on Engineering the Process Culture

February 20  -

TBD

March 19  -

TBD

April 16  -

TBD

May 21 -

(All day conference),   More than last year

R.S.V.P. 

To confirm your attendance e-mail at hdi@magma.ca, fill out on-line Registration form or call us at (613) 860-3330.  We ask you to RSVP at least 24 hours before the meeting.

For Questions and Comments hdi@magma.ca