November 2007 Newsletter
We wanted to highlight our planned
Ottawa HDI Chapter events for the new Year:
Help Desk
Analyst Award in December
You are invited to participate in three
exciting events planned so far this HDI season:
Help Desk Analyst Award in December
This year the Ottawa HDI Chapter is
proud to participate in the HDI Analyst of the Year
award. This award will recognize a local analyst that
exemplifies the best qualities among support
practitioners. The winner will have demonstrated
extraordinary commitment, dedication, and service to
customers while consistently exceeding performance
objectives. We have put out a call for nominations and
will provide more information at our next event. Should
you have a nomination, any questions or would like to
know more about the nomination process please contact
Trevor Mahoney, trevor.mahoney@rht.com.
Lt(N) Paul LaHay on Security and
Intrusion
Come and listen to issues and solutions
on service desk security and intrusion. Lt(N) Paul LaHay
has just successfully completed his thesis on “Using
Spyware to Conduct Surveillance in Private Networks”. He
has spent a few years digging the underworld of spyware
and intrusion technologies. He will have a Q&A session
on current intrusion and protection issue. Come and find
out how vulnerable and “securable” your help desk centre
can be.
Wednesday, November 20th Event –
Lt(N) Paul La Hay
“Security and Intrusion”
Lt(N)
Paul La Hay, a Guelph Ontario native, was born 29 May 1973. He
graduated from the Royal Military College of Canada in 1998 with a
degree in Computer Engineering and a Minor in History.
Anxious to use his degree, Lt(N) La Hay finished his
Marine System’s Engineering training onboard HMCS ALGONQUIN and
because the Assistant Head of Department onboard HMCS PROTECTEUR.
After spending two years as Flag Lieutenant to the
Commander Canadian Fleet Pacific, Lt(N) La Hay decided that it was
time to stay home for a while and went back to the Royal Military
College to obtain his Master’s degree. He and his wife Jolene are
the proud parents of Zachary.
Lt(N) La Hay’s research focused on spyware
infections that disclosed individual’s web browsing activity. Using
known spyware infections, his research demonstrated that user
profiles can be created automatically from network traces. Multiple
tracking methods used by spyware hosts were crossed referenced
together to create larger user profiles representing actual user web
browsing history.
Find out the latest techniques used by “psying”,
“spoofing”, “spamming”, and “googleling” technologies to invade
networks and people working on the net. Bring your security and
intrusion questions and Paul will be glad to share his knowledge and
experience on these issues.
Visit to the House of Commons
Service Desk centre
Prepare yourself for a real treat! HDI-Ottawa and
“House of Commons Service Desk Group” are organizing a tour of the
well renowned HOC Service Desk facilities. This is a unique
opportunity to see a well organized Service desk organization.
Limited registration.
Please register early.
Date limit for registration is December 7, 2007 at
noon.
Location: 181 Queen Street, Ottawa Lobby (We will be escorted as a
group)
Time:
8:30 am badge and registration at HOC.
8:40 am Presentation of services offered
9:20 am Tour of the Service Desk area. No photos allowed.
January 16, 2008 –
David Gray,
Services Canada, on Engineering the Process Culture
We look forward to seeing you at our meeting on
November 20th, 2007.
The meeting will be held at the
Élisabeth Bruyère Health Centre on
Bruyère Street
downtown Ottawa.
There is parking on the street
(1 & 2
hour meters) or in the
Élisabeth Bruyère Health Centre
parking lot.
Theme:
“Security and Intrusion”
Date: November 20th, 2007
Registration: 8:00 to 8:30 am
Breakfast: 8:00 to 8:30 am
Meeting Time: 8:30 to 10:00 am
Place: Gilberte Paquette Garden (6th floor of the Élisabeth
Bruyère Health Centre).
43 Bruyère St, Ottawa. Parking on street in
front and behind the hospital or in the lot for a fee
Cost: Members - Free, Non-Members - $10 per
person for a hot breakfast & meeting
Registration:
To confirm your attendance e-mail at hdi@magma.ca,
fill out
on-line Registration form or call us at (613) 860-3330.
We ask you to RSVP at least 24 hours before the meeting.
This coming year
Scheduled Meetings Circle the following dates on
your calendar. We meet on every 3rd Wednesday morning (except
December). The dates are:
|
November 20 |
|
Lt(N) Paul La Hay on Security and
Intrusion/Hackers |
|
December 12 |
|
Tour of House of Commons Service Desk area
181 Queen Street, Ottawa lobby |
|
January 16 |
|
David Gray, Services Canada, on Engineering
the Process Culture |
|
February 20 |
|
TBD |
| March
19 |
|
TBD |
| April
16 |
|
TBD |
| May
21 |
|
(All day conference), More than last year |
