January 2007 Newsletter
For our January 17th meeting, your
HDI Ottawa Local Chapter Executive is pleased to
announce that Air Force Captain Mike Clark will present
a road to success from “Chaos to Order” implementing an
ITSM that exploits ITIL Best Practices in a service desk
environment.
“Before the introduction of AFCCIS, there was no
single automated interface that existed between National Command
Authorities and local Ops. There were several manual processes and
some localized tools in place that met the need. However, we all
understand how manual interfaces can introduce error and these were
often were subject to breakdowns either from human, procedural or
technological failures.”
“… we experienced a double loop of death in the
change process”. “So,… what have we done about this insane
situation? In early 2005, the AFCCIS In-Service Support Manager
began looking at instituting a better way to provide Support to the
AFCCIS Users that would take advantage of Industry Best Practices
and provide a responsive, effective, efficient and economical
support model.” “Now we come to look at what the AFCCIS In-Service
Support Manager has been working on… a better support model that
exploits ITIL Best Practices and addresses some of the failures of
the existing support structures. We employed a 2-step “QuickStart”
model to introduce the new tool and processes to DND. The 2 pilot
quick start phases ran consecutively, one after the other within a
controlled environment in production, extending the Service Support
functionality used within the Assyst product.” He will tell you
about the steps he followed, the benefits his team is starting to
see, and tell you about the lessons learned.
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Captain Michael
Clark has been serving in the air force for over 26 years in
a wide variety of functions and roles. Working at all levels
of the Engineering Support structure from front-line
technician to a Policy analyst and developer at National
Headquarters, He has developed a broad perspective on how
the military maintains its technological goodies and where
there is room for improvements. Captain Clark has many
interesting and relevant anecdotes and “how to” tips he is
wiling to share. |
Join us to hear about his experience in what we hope
will be a very interactive.
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The meeting will
be held at the Élisabeth Bruyère Health Centre on Bruyère
Street downtown Ottawa. There is parking on the street (1 &
2 hour meters) or in the Élisabeth Bruyère Health Centre
parking lot. |
We look forward to seeing you at our second meeting
on January 17, 2007.
HDI Executive Team.
Theme: “Moving from
Chaos to Order”
Date: January 17th, 2007
Registration: 8:00 to 8:30 am
Breakfast: 8:00 to 8:30 am
Meeting Time: 8:30 to 10:00 am
Place: Gilberte Paquette Garden (6th floor of the Élisabeth
Bruyère Health Centre).
43 Bruyère St, Ottawa. Parking on street in
front and behind the hospital or in the lot for a fee
Cost: Members - Free, Non-Members - $10 per
person for a hot breakfast & meeting
Registration:
To confirm your attendance e-mail at hdi@magma.ca,
fill out
on-line Registration form or call us at (613) 860-3330.
We ask you to RSVP at least 24 hours before the meeting.
This coming year
Circle the following dates on your calendar. We meet
on every 3rd Wednesday morning of the month except for December. The
dates are:
2007: January 17, February 21, March 21, April 18, May 16,
June 20.
