Welcome:
HDI Ottawa Local Chapter Mission Statement
"Actively promoting member collaboration, networking opportunities and educational
programs leading to a better informed IT Support industry for the various levels of
government and the private sector in Ottawa."
HDI formerly Help Desk Institute
HDI (formerly Help Desk Institute) is a large membership association for the
IT service and support industry. Founded by Ron Muns in 1989, HDI focuses on
promoting the customer service and technical support industry by sharing access
to industry information, reports and publications, member collaboration through
events, and establishing standards-based industry professional certification and
training programs.
Joining the HDI Ottawa Chapter is your opportunity to:
- Learn best practices for IT service and support
- Stay up-to-date on industry standards and trends
- Share ideas and experiences
- Network with industry professionals
- Contribute your knowledge and make a difference
- Connecting service and support professionals throughout the capital region
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