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Ottawa Local Chapter Mission Statement

"Actively promoting member collaboration, networking opportunities and educational programs leading to a better informed IT Support industry for the various levels of government and the private sector in Ottawa."

 

“Risk Management and Security in Help Desk”
John Clayton from Bell Canada and CSE.
at 7:30 to 10:00 am

Virtually every call to a Help Desk has security implications. Some are patently clear when, for example, a frustrated user reports a virus infection or web site defacement, but others can be more difficult to assess when the symptoms are complex, intermittent, or subtle. In every case, Help Desk personnel have an immediate obligation to address the problem with realistic (and secure) solutions. In the longer term, they also have another equally important responsibility, to report incidents and remedial action to both operational and security authorities to support the organizational risk management program.

Look for  It’s all about Service & Support May Conference on May 7th, 2009.

·         Penguins Can Fly ·         Recession Proof Your Life: Make a PLAN and Make It Great! ·         Knowledge Management in IT Support Environment ·         Navigating the Metrics Maze ·         and more…